We want you to feel confident when shopping with us. Please take a moment to read through the details below so you know exactly what to expect before placing an order.
Before You Buy
We do our best to keep product information clear and accurate on our website. That said, specifications and included accessories can sometimes vary by manufacturer. If you are unsure about anything, we recommend checking the manufacturer’s website or reaching out to our team before ordering. We are always happy to help you choose the right product.
Returns & Exchanges
You can request a return or exchange within 7 days of receiving your order by raising a ticket here, provided:
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The product is unused and unopened
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All original packaging, accessories, and tags are intact
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You have the original proof of purchase
All return requests are reviewed after inspection, and approval is at the discretion of Music Majlis. We may be unable to accept returns that are incomplete, damaged, or no longer in resaleable condition.
Refunds
Once a return is approved:
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Refunds are processed to the same payment method used at checkout
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We usually process refunds within 3–5 business days after receiving the item
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Banks may take 10–15 business days, and in some cases longer, to reflect the amount in your account
We will keep you updated every step of the way. For the smoothest experience, please submit your refund request through our support portal by clicking here.
Open Box Returns
In certain cases, we may accept open or unsealed products:
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A 15% restocking fee applies (delivery charges are not included)
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The product must be in excellent, resaleable condition with all original contents
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Approval is subject to inspection
Approved refunds will be issued to the original payment method or as store credit, depending on the situation.
Non-Refundable Services
Once completed, delivery, installation, and service charges cannot be refunded.
Faulty or Defective Products
If your product develops a fault:
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We will first assess whether it can be repaired
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If repair is not possible, we will offer a replacement of the same model, subject to availability
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If the same model is unavailable, we will suggest an alternative and adjust any price difference accordingly
All such cases are handled in line with UAE consumer protection laws.
Order Cancellations
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Orders can be cancelled within 24 hours, as long as they have not been dispatched
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Refunds for cancelled orders will be issued to the original payment method
If an item becomes unavailable after you place an order, our team will contact you quickly to offer the best possible solution.
Product Availability
We do our best to keep stock information accurate, but availability cannot always be guaranteed. If your order is time-sensitive or high-value, we recommend checking with our customer support team before placing it.
To cancel an order or get help, you can raise a support ticket by clicking here or call us at +971 56 501 7297.
