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Once an order is confirmed, an email will be sent with the order confirmation details and transaction reference number on the registered email address within the next 24 hours at the latest.
Packages are generally dispatched within 1-2 days after confirmation and are shipped as drop-off without signature. If you prefer delivery by Express Delivery Same Day or Next Day in Dubai - we can arrange that at an additional charge. So please contact us before choosing this method.
We do not currently ship internationally, outside of the United Arab Emirates.
Although we are open for enquiries throughout the week, orders are not shipped out on Fridays or Saturdays. Any order placed between 12 Noon on Thursday and 9 AM on Sunday will be considered for dispatch on Sunday.
Shipping fees include handling and packing fees, as well as VAT. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Please keep the proof of delivery receipt signed/confirmed by the registered customer.
We offer free delivery for products priced above 999 AED. If the amount is less than 999 AED we will charge a delivery fee of AED 31.5 for deliveries in the UAE. You may need to show valid documents (Emirates ID or Passport) and email copy of your proof of purchase upon delivery. You can also opt for Self Collection from one of our locations without any charges.
Express Delivery is offered for orders to be delivered in the UAE only. Express delivery orders placed before 12 noon will usually be delivered by the same day in Dubai, and next day in other Emirates. Customers may expect express delivery orders to reach them in maximum 48 hours. We take no guarantees for delays in express delivery due to unforeseen circumstances. We may cancel an express delivery order at our discretion and offer a refund of the express delivery charges at any time.
We offer Self Collection of your order at no charge, this option can be selected during check-out in the case that you wish to collect the item from one of our partnering locations.
Self Collection is also available only Saturday to Thursday. Any orders for Self Collection placed between Thursday afternoon and Saturday morning will be available for Self Collection on Saturday evening or Sunday morning. We will be in touch with you once the order is placed to confirm the time for Self Collection.
We currently offer Self Collection from the following location: